Returns and Refund Policy


How To Return An Item

All items purchased and delivered must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within (7 days) of your purchase.

  1.  Please email to request a refund and we will assign you a tracking #
  2.  Mail your returned item to:

                     FSJ Pasalubong Sentral
                     Stall # 7-8 Central Business District
                     Brgy. Triangulo, Naga City
                     Camarines Sur 4400 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Bottled Delicacy

1. Items can not be returned if they are already opened specifically the bottled delicacies and pili products in plastic jars.

*  We only accept return of Pili products if it has damages before it is open.



Native Products/Non-food items

2. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 



1. Refunds will be issued to original payment method.
2. 15% stocking fee will apply to some returns
3.  The shipping fee will be deducted from your refund.


To assist you on one of your concern regarding our products please message or call us here:

Cellphone # : (+63) 999-952-0822
E-mail Address:
Please check our Terms and Conditions Policy